Standard Bank
4,1 out of 5 stars.
Get weekly updates, new jobs, and reviews

Standard Bank Employee Reviews for Customer Service Representative

Job Title
Location
Found 98 reviews matching the search
See all 2 324 reviews
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
The working environment is very competitive. Standard bank is a big company with a large client base so we are always on our feet ensuring everyone is assisted and happy.
Pros
Medical aid, no working on sundays
Cons
Highly demanding
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
working environment very nice and clean, i have learned a lot at standard bank,working skill,good leadership skills,and good customer service,i learned a lot in management and how to be a better and good manager,how to be a role model to your staff,and selling skills.The hardest part in when id festive season and the bank overflow with societies client and you have to move the ques,enjoyable part is going to training centres for different courses.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
-Long Hours -Hard work pays -They had their own favourites -Management always ask me to assist other agencies -Working with my best team having fun
Pros
Working half day as a thank you for hard work.
Cons
Long hours and not taking lunch sometimes.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
The Standard Bank as an institution is a big institution with big ambitions lead by highly educated group of leaders. I would say workwise it is challenging because of the competition with other banks, the introduction of high technology 4th generation and the unrealistic targets that are given to employees. In terms of upskilling and learning The Standard Bank is very good at upskilling and educating the employees examples they run a lot of workshops and training for employee to be well equipped but some of employees lack self confidence to face the word. If ever the management can trust and invest on its own employee by paying them very well and also show appreciation by awarding employees with a descent awards that a person can be proud of that particular achievement. I don't have a hardest part on my job because I believe into learning new smart ideas and if I come across a challenge I refer to my line manager or we find solution as a team. I really like and enjoy helping people more especially if what ever customer was applying for gets approved, that makes me feel so good because I believe I have made a positive difference in a customers life.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
standard bank a very good company to work for however their is no consideration given to staff when they are faced with family responsibilities eg when once child if hospitalized for weeks , you will be contacted and asked when will you return to the office rather than how your child is doing, inhumane
Pros
good employee benefits
Cons
unrealistic working hours
Was this review helpful?
Rate your recent company
Share your experience to help others
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Very good company to work for fun giving you more opportunities to grow and acknowledge your hard work always putting the staff concerns first exciting
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Currently on the market for new and challenging position one which will make best use of experience acquired through my working with the banking industry
Pros
Free lunch hour
Cons
Long hours
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Assists customers in the branch. Learned how to deal with different charactors, empathy and communication skill. Management is very supportive. We follow laid down procedures. Working under pressure and dealing with difficult customers. Learning new things everyday, EG, a query that challenges you to solve.
Pros
No free lunches
Cons
Working long hours without recognition or overtime salary.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
N\A it is a good company to work, but at times top management makes it difficult to get the job done in time.its always a great pleasure working for standard bank
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Excellent working environment, good colleagues, great culture. Going to work every day was empowering as we built lifelong relations with each other as peers, colleagues and with our superiors. Managers could empathise and engage with employees on a professional and personal level. Though we had hard time and challenges we faced them together as a team. each day was insightful and interesting in its own positive way and we learnt a lot from each other, the Company as a whole and the products.
Pros
Team buildings, company events and functions, Hollidays and birhdays celebrated
Cons
High work volumes, High pressure
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
the working hours was good, because I will be having time to be home with my family after 4, we were working alternate Saturday and knock of early on weekend to rest. management use to put themselves on our shoes, having ICAS department if we want cancelling and talking.
Pros
receiving reward and incertives.
Cons
we had suprise retreanchment.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
the enjoyable day at work place is when your day goes as you planned and when working in team typical day is when you cannot reach your deadline,work culture is perfect we all respect everyone culture
Pros
team building
Cons
rewards
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
We where taken to school in order to know the business details what is expected of us and the culture they have for team work as it is 1 of the requirements
Pros
Free education
Cons
Long hours
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Most agencies has a team of people that they like, as a new guy at the agency I was not taken serious. But I was given a chance to prove myself and I did on the first day on the job, and was given a higher position on that day.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Working at this company has taught me a lot .i started as a letsema learner then my journey began to flourish .i have learned so much within such small period of time.They need people who are self orientated ,driven and focused and i was exactly just that .I feel that i have been in the same job spec for far too long now its time for change .We are given staff rates and motivational activities like campaigns and being champions as well as incentives .Management differs but i believe if you are a hard worker you should never experience managerial issues as no one loves to work with people who are not willing to participate in anything and not delivering .
Pros
Incentives
Cons
Hardwork
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
great company, lots od benefits and above market salary great management , happy staff and the process is very easy everyone is smiling and willing to assist
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
The people are amazing, work is work, at times it is extremely stressful but you have your colleagues to help you get through it. The benefits offered by the company are well worth it
Pros
Benefits
Cons
Unrealistic expectations
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Standardbank is a great company to work for,it gives you a chance to learn and has good work ethics in place.It also offers its workers great benefits
Pros
Good for learning
Cons
Growth takes long
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
8:00 - 16:00 monday - saturday (alternates on saturdays), meeting new people especially at the branch never a dull moment with some of the customers complaints, queries and stories regarding their accounts or life in general My first job experience, learned a lot by moving from one department to another or either from a processing centre to a branch.I have a great of experience when it comes to banking processes. team work, especially during the busiest time with is month end. having to deal with rude customers (having someone swear at you in front of other customers and your colleagues) being able to assist someone with a query(eg. stolen card), and they thanking me for the help
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
fun fun fun almost everyday was fun because of the new things we had to learn and apart from that, i have learned to deal with different people from different races
Pros
13th cheque
Cons
working saturdays
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
A best position as i liked being a solution change perceptions display our abilities presonal and organisations'.applying support to my team and customers alike.
Pros
Recognition for a job welldone
Cons
Teller differences and saturday work
Was this review helpful?
  1. Customer Service Representative