Standard Bank
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Standard Bank Pay & Benefits reviews: Customer Service Representative

Job Title
Customer Service Representative99 reviews
Location
South Africa99 reviews
Found 26 reviews matching the search
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5,0
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Currently on the market for new and challenging position one which will make best use of experience acquired through my working with the banking industry
Pros
Free lunch hour
Cons
Long hours
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3,0
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-Long Hours
-Hard work pays
-They had their own favourites

-Management always ask me to assist other agencies

-Working with my best team having fun
Pros
Working half day as a thank you for hard work.
Cons
Long hours and not taking lunch sometimes.
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3,0
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standard bank a very good company to work for
however their is no consideration given to staff when they are faced with family responsibilities eg when once child if hospitalized for weeks , you will be contacted and asked when will you return to the office rather than how your child is doing, inhumane
Pros
good employee benefits
Cons
unrealistic working hours
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4,0
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Assists customers in the branch.
Learned how to deal with different charactors, empathy and communication skill.

Management is very supportive.

We follow laid down procedures.

Working under pressure and dealing with difficult customers.

Learning new things everyday, EG, a query that challenges you to solve.
Pros
No free lunches
Cons
Working long hours without recognition or overtime salary.
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5,0
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We where taken to school in order to know the business details what is expected of us and the culture they have for team work as it is 1 of the requirements
Pros
Free education
Cons
Long hours
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5,0
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great company, lots od benefits and above market salary
great management , happy staff and the process is very easy
everyone is smiling and willing to assist
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4,0
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The people are amazing, work is work, at times it is extremely stressful but you have your colleagues to help you get through it.
The benefits offered by the company are well worth it
Pros
Benefits
Cons
Unrealistic expectations
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5,0
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Standardbank is a great company to work for,it gives you a chance to learn and has good work ethics in place.It also offers its workers great benefits
Pros
Good for learning
Cons
Growth takes long
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3,0
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working in a call center with high call volume. helping customer to there satisfactory.
lots hard working people that are willing to help at all time. not understanding different languages
Pros
no free staff
Cons
long hours
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4,0
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It is a professional workplace with condusive working environment. Like any other business, there is a room for improvement, particularly with compensation of their human resources.
Pros
Free tea
Cons
Short breaks
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5,0
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Honestly a great company to work for, best benefits in the banking industry . The only downside is that every single person is expected to do sales even non sales staff
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5,0
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Staff encouraged to have a good Work/Life balance. Free ICAS, counselling to assist staff members experiencing problems at work or home which may impact on their overall wellbeing. Regular job related courses offered free of charge to choose from to improve your skills in your particular careeer path chosen.
Pros
Excellent staff benefits by way of discounted service fees, subsidised interest rates on Personal Loans, Cards, and Housing Loans.
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4,0
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It is a good company nice environment but sometimes very stressful due to target based performance.

The company is great as it is customer focused and we continuously looking for ways to improve our service's offered.
Pros
Benefits are good eg. Medical aid
Cons
slow growth
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4,0
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Its a good company to work and with a good reputation. It does give chance to yourself towards your goals. And does give youngsters to reach the full potential
Pros
Rewards
Cons
Long hours
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5,0
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if only i could be honest about working at standard bank. all i want to say is baie dankie for the opportunity. awesome company with great benefits and so on
Pros
Fellow Workers
Cons
Unqualified Team Leaders
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5,0
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meeting my sales targets on a daily basis giving good customer service with every interaction with a customer there is also a good culture the most nice part is the salary they pay after your hard work
Pros
gees
Cons
staff compliment
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3,0
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It is a very great experience to work here and the environment is wonderful too.Staff members are also good to be around.Good place to gain experience
Pros
Good time with shift changes
Cons
Working on public holidays
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3,0
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Very slow in growth of employees, The bank let you stay in one position for 6 years even if you apply for upper positions. have good benefits for the employees. The bank take good care of its own customers and always try to give customers a good customer experience.
Pros
Good coaching
Cons
Not always willing to assist employees for furthering studies e.g Bursaries
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5,0
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Management are fair,colleagues have teamwork,we always felt at home. Salary is good and the service we offer the clients was superb. The training develops the staff members
Pros
Free lunch, incentives, value sharing
Cons
Long hours when its busy like month ends
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4,0
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banking and serving clients
skills that I implement in my new work

motivated management

fun family

seeing someone got robbed with all their money

client call you on your name
Pros
long lunch
Cons
long hours
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2,0
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The company was a job place to get my call center foundation it has thought me a lot of things. It was a permanent job but the salary was little
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