TeleDirect Careers and Employment
- CEOSmitha Baliga
- Company size201 to 500
- RevenueR50m to R250m
Call Center Consultant in Randburg, Gauteng
on 17 February 2020
It was a beautiful experience as I had a lot to learn due to being given different tasks to do of which I enjoyed and realized my strength
I enjoyed everything including the downs and they taught me a lot even about me as a person. Pity the company has shut down now however they did equip us as consultants by providing training.
Customer Service Representative in Randfontein, Gauteng
on 18 February 2020
Productive and fun workplace
It was great working for Teledirect as my 1st job in south Africa. I learned a lot about customer service as we worked for a campaign in world food program for United nations.
Team Leader (Absa and Liberty Campaign) in Randburg, Gauteng
on 4 February 2020
The company was stressful to work for and away has a back up and they just through staff to your and you need to come with the solitions and the management are not supportive at all
Inbound Call Centre Agent in Randburg, Gauteng
on 31 January 2019
productive and fun workplace alwys introdu
How to tread customers ,important of team work , dress code at work , not to mix business and pleasure .always introducing new challenges everyday , giving eveyone to participate i the team .
Quality Assurance in Gauteng
on 28 September 2018
i started work at 8am..have a short meeting before going to our working stations,when agents start uploading sales as their Q.A i start evaluating their calls do coaching with them,make sure that clients details are captured correctly on our system i have learned to work with a team how to handle irate agents and how to calm them down. management was very motivating encouraged us and also i had to report calls which were suspicious to being fraud. working with a team was the best experience i had you get to understand individuals and you also learn a lot from them work wise and personal. the hardest part of the job it was when you had to penalize your agents and the would give you a tough time to sign their fail forms some will even take it personally forgetting that you are also doing your job as their Q.A. when you evaluating calls and you find that an agent did not mislead a client in anyway..other agent would accept their mistakes without giving you any hustles.
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