UDM International
3,5 out of 5 stars.
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UDM International Employee Reviews

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South Africa67 reviews

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3,2Work-Life Balance

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Great place but some processes could be better

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The company has a very conducive environment and overall positive experience. By far I highly rate them on certain operations, they are indeed the best in the world, no doubt! THE DOWNSIDE Process "Tapping" as they call it, is so inhmanely done, worst nightmare and so traumatic as job seeker, done without being discreet in front of the whole floor.. It's really uncalled for, and some of the supervisors seemingly enjoy putting people in that position, with a fake smile. Interesting though that some Temps at the company are given "second opportunities" to improve or unrecycled leads, etc depending on race ofcourse (true story) and how cosy you are with the team leaders, this part is really so appalling to even watch cos they pretend like everyone is treated equally but not if you observe closely. Their supervisors undermine ppl intelligence based on appearance or race to think you cannot see certain things. Their MD is a phenomenal woman with great leadership and people skills, not sure about some of her subordinates. The company uses a very in-depth structured training program with their campaigns however the fact that certain races can only be limited to certain campaigns is a problem. Maybe a personality analysis is the first step, I could be colored but sell very well to people outside that race...interesting how language also is only selective to certain clients. Selling to Afrikaans market u can use their language but to Africans not, interesting contradiction when you think about it.

Pros

Work environment

Cons

Pretenses and fake smiles
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Competitive workplace

Cool place. Full of young people. Very competitive. Fun environment. Clean and stress free. Successful people. Good working hours. Everyone is vibrant and hard-working.
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Awful experience avoid this company

At UDM you are nothing but a number and they treat you like dirt. They hand out warnings like sweets and coming to work is terrifying and I hated every second of it.

Pros

None Nothing good happens here

Cons

Worst experience of my life
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Official response from UDM International

25 January 2022
Dear Former Employee,We are concerned that you believe you are just a number at UDM International, as this is does not fit into our ethos.We have an open door policy in place, so that if you have any issues, there are Supervisors available to assist immediately. UDM International has high standards that we are proud of. These very standards have allowed us to pay employees way above market related salaries. We do wish you the best in your future endeavours.

fun workplace, too much pressure

fun place to work. the supervisors are friendly. everyone is motivated to meet their targets and they are super focused. There a lot pressure on you to perform, which cause stress sometimes.

Pros

paid transport

Cons

high pressure environment
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Productive and fast paced environment

One of the best call center I had an opportunity to work for They have training that prepares you and the work environment is great, stressful when you are not reaching the Target but if you are then you will definitely enjoy working thereHappy hour was my favorite after getting a sale one would choose a snack of their choice.

Pros

Happy hour

Cons

Long hours if target is not reached
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Effort is rewarded

Not an easy environment. Hard work is rewarded. There's some racism. Long hours. Rewards for sales made. Profesional, clean and good work ethic. Proper training provided.

Pros

Insensitives

Cons

Long hours
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Official response from UDM International

19 November 2021
Dear Former Employee,Sales is never an easy job, it requires a lot of hard work and dedication. Like you’ve mentioned, at UDM International we will always recognise and reward your hard work. We find it very concerning that you believe there is racism in the company. We are a multicultural company, creating the diverse, yet vibrant company culture that we are so proud of. We do wish you all the best in your future endeavors and hope you have gained some valuable skills from UDM that will be of benefit throughout your career. Kind regards,UDM International

No Job security

I would strongly not recommend any person to apply here or work for UDM. Within 2 weeks you will be out when not reaching their unreasonable target. You are expected to perform miracles on impossible leads given to you.Breaks are shorter. Salary wise not good.You will have anxiety and stress. They will sell you the world when they interview you.They will tell you they don’t retrench it’s true because they fire you within 2 weeks.

Pros

Sweets and free goodies

Cons

Long hours, unreasonable targets, bad leads, Short breaks
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Official response from UDM International

25 October 2021
Dear Former Employee,It’s disappointing to see you feel this way about UDM International, as we believe this is not a true reflection of us.We are in the business of changing the lives of our employees, as we have hundreds of success stories that we’re proud of.Our standards are high; however, our targets are attainable. We start your target off at 2 per day when you start training and progressively increase your target week by week. Therefore, we are concerned about your misunderstanding about our process.Stress unfortunately falls part of any job, more so in sales. We do mention this throughout your interview process because we know the industry is tough and we want to be transparent from the beginning. This position is challenging, but it is also rewarding. We are proud of the fact that we have never retrenched a single employee over the 27 years we’ve been in business. There is comfort in knowing that once you go permanent at UDM, it is your forever job. Throughout training, we do have people who believe sales isn’t for them, which is completely understandable – it’s not for everyone. For those that challenge themselves daily and aim for success, then this position is for you. And we are there to help you reach your full potential.We wish you all the success in your future. We hope you have learnt some valuable skills that will stay with you throughout your career.Take care,UDM International

Stressful and harsh

Not a good experience at all. One is left with the distinct impression that you're replaceable any second, they tell you as much. There's no job security. Training doesn't cover difficult clients and how to talk to them, you're thrown in the deep end. If you are the single breadwinner for your family it's not a good choice because you'll most likely not be able to make your bills for the first few months, if they don't decide to cut you before the probation period ends.
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Official response from UDM International

21 September 2021
Dear Former Employee,We are disappointed that you feel you did not have a good experience with UDM International.We’re concerned that you believe you’re replaceable, as this does not fit out ethos. Our open door policy is in place to ensure all our employees have a voice and can speak up when they face any challenge. Our training academy is a supportive team of professionals, who train you from your first day to your last day of training. Our training academy starts your targets low and builds your skill the further you progress in training.UDM International pays salaries way above market value. The money doesn’t come easy, as you’d find in most companies. However, it’s definitely worth it.We wish you all the success in your future endeavours.Kind regards,UDM International

High Pressure but rewarding Job

Not everyone makes it but, there is training and incentives involved,did not make it myself but cannot fault the company if youre willing to work hard you can make something of it
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Productive safe and target driven

It's a great place to learn and make more money. Enjoying the company culture. The have great bonus structures and great training division to support you archive target daily.
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Not a business

Corporate Businesses are not operated like this. No sales position is in jeopardy like this. Would not recommend any person applying. Unrealistic targets, disrespectful management (would like to see management spend a day on the phones and reaching the targets they set). Join a real business. They run their business like a sports team. Every week there is a new line up and new players in the team. THIS is not a business. You will be treated well in training and then once you phone clients you will be just another number. Great companies don't offer free popcorn and gifts, they are just great to work at overall. The free stuff from UDM International is just a guilt gift for the bad days you are put through. My advice, steer clear and go work at a real company.

Pros

None, although there are some good people deserving better at the company.

Cons

Misrepresented information when applying, bad management, you can get fired after 1 week, no job security etc etc etc
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Official response from UDM International

9 September 2021
Dear Former Employee,We are disappointed that you feel like you didn’t have a great experience with UDM International. We are a corporate company that has been in business for over 27 years’ and we have never retrenched a single person. We have teams of passionate employees who love what we do and have amazing work ethics that help them achieve success. We are a company that recognises and rewards your hard work, paying salaries way above market value. Sales is a challenging job, this is explained before you join our company, however it’s also an extremely rewarding job. Perhaps isn’t for everyone. We wish you all the best and hope that you find success and joy in your future endeavors. Kind regards,UDM International

Productive company that trains you to be the best version of yourself

Udm can change your life in 3 months but you have to be willing to put in the work.. Work hard and know your "why" it will definitely keep you going. Make it work for youBefore you make it to permanency, you will go through a 3 months training and every week you get paid so you always have money in your pocket

Pros

Snacks, tea and coffee, no Claw backs

Cons

Long hours and Saturdays
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Very productive company, great atmosphere, target and goal oriented place

I was challenged in an amazing way when I was at UDM, the management takes pride in the qaulity of their products, so much that they give you the best training in order for you to provide qaulity sales skills when moving their products. The incentive is ridiculously amazing, you can make so money, however it is only up to you to do. You give in the best and you get the best. The only negative I came across at UDM is the fact that they over recruit, probably every week. And this because while working you need to meet your weekly target, failing to do will unfortunately result and you being let go. So every week a certain amount of agents always leaves and they always have new agents ready to take their place. So you not given much opportunity to become your best. It either you get it right the first time or leave.

Pros

Great money, you grow, learn, develop professionally

Cons

Target driven, too much pressure, now room for mitakes
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It was a lovely place to work for,very fun environment

UDM International taught me a lot about recruitment, it was lively environment to work for and very informative and industry to work for.It truly was a great company to work for ,the culture was great and there was a lot of room for growth.

Pros

Target and incentive driven

Cons

None
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A fun place to work in. Awesome culture and lovelt incentives

The money is good . Terrible leads they are recycled. The clients are being phoned 3 times in a month by 3 different Agents. The sales coaches are amazing. And motivates

Pros

Sweets and chocolates

Cons

Flexible working hours
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Employee turn arounds are massive

Your are just another number, don't fall for the permanent trick. You most probably won't get permanency. You work hard to get them sales, and they will treat you like a school child.
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Official response from UDM International

9 September 2021
Dear Former Employee,We are disappointed that you felt like you were just a number.At UDM International, we have never thought of our employees as a number. We take pride in knowing that we treat our employees with respect and our open-door policy is in place because we want our employees to know they have a voice.We don’t offer false promises at UDM. As in any corporate company, you need to work hard and prove yourself as a dedicated and hard-working employee before you gain a permanent placement.We wish you all success in your future endeavors. Kind regards,UDM International

Great place to work

Great place to work. Great friendships, super work life balance with excellent working hours. Competitive and rewarding for loyalty, sales talent and hard work.

Pros

Salary, friendship, family atmosphere
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Good company

Everything about the company is cool. Great products Good Management Intense training (12weeks) Paid while in training Great location Good internal opportunities
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Good expensive

The workplace culture was amazing and a truly learning experience management team were great with the staff and i learned alot during my time at this job.
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It's a good company if you deal well with stress

I enjoyed working at udm even though it was not a walk in the park it challenged you as a person on how to deal with high intense pressure and stressful situations
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hard to gain permanent

your getting there process is so long and the tatgets almost seem un reachable but when you do hit the commission bracket you earn big.. you get rated on a weekly basis for 9 weeks where you start with 2 sales a day and end up with 8 a day very chalenging
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Official response from UDM International

9 September 2021
Dear Former Employee,UDM International has very high standards, that perhaps isn’t for everyone. In the early stages of training, we set your target low because we understand that you are building your skills. The further you progress in training, your target will increase week by week, until you reach our permanency standard. We believe our targets are fair and achievable as many of our employees reach the company standard, however we understand that some people would feel indifferent. We wish you all success in your future endeavors. Take care.Kind regards,UDM International

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Overall rating

Based on 69 reviews

Ratings by category

3,2 out of 5 stars for Work/Life Balance
3,7 out of 5 stars for Salary/Benefits
2,8 out of 5 stars for Job Security/Advancement
3,0 out of 5 stars for Management
3,4 out of 5 stars for Culture
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