Vodacom
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Vodacom Employee Reviews for Sales Consultant

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Dealing with customers and helping customers

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I enjoyed to work with vodacom cause I was dealing with customers my kind of customer and the customer service was very good if I needed help from them

Pros

Free coffee

Cons

Normal hours
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Salary was too little

Management was not fair. Constant deductions from your little salary. So much stress and work yet so little paid. Cut salaries over a year due to covid-19 and was not raised since. The hours was long 10-11 hour shifts. Mangers are rude and speak to their employees in an unfriendly manner. Complaining to head office about any issues having in your workplace does not get acknowledged.

Pros

Commission if you work hard only in a busy located store

Cons

long hours and little pay
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We muat eat outside

Very bad working with them no benefits my manaager was a pain in the but dowa not stand up for hia workers not even thw bosses very bad experience i had with them but i will go back to work for them

Pros

Incentive cards

Cons

No providend funds
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Vodacom was a great foundation that helped me build.

Vodacom was great. People were helpful. The benefits and also meeting new people was great and a foundation to start fresh from school. I have had the privilege on working on my communication skills and ensuring customer satisfaction

Pros

Meeting new people, having to experience and play around with new devices, making great commission on latest devices

Cons

Long hours, 7 days a week job.
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Best company to work for

I love the job If the customer foot count is good your sales is good too If the economy is doing great So are we Its target driven So you always motivated Even when target is achieved for the month you keep pushing The sales Thats what makes a good cons

Pros

You decide your salary

Cons

10 hour shift
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Work experience at Vodacom

The Vodacom i worked for was the best because in our house we worked together and we helped each other especially when it came to work ethics we took the cup

Pros

Good work environment

Cons

Customer complaints
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Vodacom they don't care about their staff members

Vodacom is not a good company, you can go extra miles doing your job perfectly but we don't get paid what we do, we come to work even if you sick. I can not relay on this company because there is no benefits.even if you can work for company many years no increase no benefits
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They are very good

It's a very good company to work for. It's very nice to work with customers Being around people that like to work. Vodacom look after there staff. They help where they can.
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If i can for a direct shop, that will be better for me.. Coz Franchise aai it's a waist of time.

Please help me find anything from the head office, I will be happy. Working for franchise its a waste of time.. The offs are few, no weekend offs, no lunch
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Really not nice

Targets are set to high for individuals targets, micromanagement. And no team work. You don't get paid overtime or on holidays, your insentive cards gets taken away if you don't reach your individual targets

Pros

None

Cons

Long hours and no overtime pay
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Good team work

I loved my work at vodacom i was growing there it was my own personal decision to leave because i was naive at the time but i had a good run and wouldn't mind working there again.

Pros

I loved interactions with the customers

Cons

Team work was sometimes a challenge
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Productive and a fun workplace

Vodacom is a good company to work for and very nice people to work with, Vodacom always goes the extra mile to make sure that the customers needs are met with the correct product and knowledge.

Pros

Employees are taken care off.

Cons

Working weekends and being a student at the same time.
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depending on your ability

the company self is an excellent company to work for, but working for the franchises is a total different experience you experience, the managers are not compliant and equal to the staff which changes the working environment, don't get me wrong the are good managers in the field but to my experience managers just covers their backs and the staff is left to face most situation by their self which i would say builds excellent costumer service experience, but lacking in the franchises is recognition cause there are excellent consultants which will grow the business and make excellent managers, and they forget a lot that consultants in stores are core face of the business. But over all i wont mind working for Vodacom cause you meet new people and you make a difference in peoples experiences when walking in the store and i love the daily challengers at times you become the customers comforter ans that's what i loved.

Pros

well established company

Cons

expensive
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you make your work enviroment fun

Working in retail is very difficult because one gets one day off and their are no benefits,You hardly get time to spend with your family.Its time demanding. The benefits are that there basic and commission. The only time you can have fun is when you are not at work. retail needs one to be emotionally strong and in control of their feelings because there will come a time where a customer starts shouting or provoking you at times becomes physical. there this term which states "A CUSTOMER IS ALWAYS RIGHT" this is why you need tp be in control of your feelings. You must be willing to sacrifice not spending time with your family during the festive season as it gets busy and the working hours are extended.

Pros

one hour lunch break .

Cons

not being able to spend time with your family
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Productive

Was working for one of the big companies Doing sales,worked on a basic and commission.Was a team leader.Was doing good a Sebil course. Dealing with nationaland international customers

Pros

30min

Cons

Yes
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No management structure

Vodacom is a very great world to get experience from but working for a franchise is the worst, maybe if I had moved to a proper store I would have something different to say.

Pros

None

Cons

Over time and not even get paid for it
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fun place

company culture was great and the colleagues were amazing...it was commission based so difficult to make ends meet. The were hassles in terms of getting paid but the work was good that we did, we enjoyed every moment of it.

Pros

free movie tickets

Cons

no pay
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Fun work place

Nice company to work with,you learn a lot but it was a learneship then taken over buy the owner of the franchise.but i resigned due to no one to look after my mom.

Pros

Bring your own lunch

Cons

Work also on weekends
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Hi

Very well organized place. Staff is very friend. Management is great. Very nice place to work at. They have alot of respect for their costumers. Very friendly company
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Hard working

Answer incoming Inbound & outbound Maintain petty cash system Walk in customer care Center Deals with contracts & upgrades Filing Handle general enq

Pros

Lunch

Cons

Long hours
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The best place and field to grown

I have grown a lot mentally and understood why customer experience plays a vital role in a business, the vibe in the business is most important to us as reps because it keeps us willing to work and help the business grow

Pros

Awards

Cons

Non that i know off
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Overall rating

4.0

Based on 573 reviews
5
216
4
189
3
125
2
25
1
18

Ratings by category

3.7Work/Life Balance
3.4Salary/Benefits
3.4Job Security/Advancement
3.6Management
3.8Culture
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