WEBHELP
2.9 out of 5 stars.
Get weekly updates, new jobs, and reviews

WEBHELP Employee Reviews

Review this company
Job Title
Location

Ratings by category

2.8Work-Life Balance

Sort by

HelpfulnessRatingDate
Found 395 reviews matching the searchSee all 2,467 reviews
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Tiring and depressing

Indeed Featured review

The most useful review selected by Indeed
Tiring and depressing, no support structure.....the leadership there really sucks, if you escalate a complaint about a manager you are definitely wasting your time, because instead of them being dealt with accordingly you will see them being promoted and more people exploited.

Pros

Medical aid benefits

Cons

Long hours
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

It very productive and fun

It an amazing environment with positive employees, a productive place with trustworthy people who love there jobs so much. I love the place at Webhelp

Pros

Positive environment

Cons

Perfect hours
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

The environment is great the managers inexperience at best

Over all he experience was awesome at webhelp just wished it was longer there as covid changed how the work environment changed . Met alot of people that I'm still friends with even after leaving some time back
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Poor management

The management is the worst,They believe in making people's lives difficult,They don't care about your personal life,They will mark you unpaid just for taking a day off to take your child to the dr,If you sick they will question you to death as if you are a robot,Giving employees 30min lunch and extra long hours unpaid for,Webhelp could be the best if they change management and put employees first,They overwork their employees,theres ambulances day in and out people collapsing at work,Since its covid you protect yourself cause company doesn't even care and they will keep quiet when they find someone who tested positive for covid,Putting other employees at risk

Pros

None

Cons

Exta long hours
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Bad management and terrible planning

Webhelp seemed fine with the interview. We had 3 days of training then went live during covid. Managers think they are Gods and you only get somewhere if you are muslim, fact. Incentives are okay but they find away to make you not qualify.Overall, horrible, long hours, over worked and short staffed. I wouldnt recommend working there.Oh and they also work people out.

Pros

Nothing

Cons

Long hours, under paid and short staffed which they think is okay
Was this review helpful?

Rate your recent company

Share your experience to help others

Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Productive workspace

Productive workspace and Kpi driven, but sometimes people skills can be lacking and issues with incentives and overtime can take a little while to resolve

Pros

Good cafeteria when it is open there is always something nice to grab

Cons

Transport provided can be a mess sometimes
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Poor workplace experience

Shifts are bad sometimes you only get 12 hours from your last shift to the next.Leave is near impossible to get even if you have leave days they will tell you about service levels. The Payroll is not good you always have to query your pay because they hardly ever get it right.You get forced overtime at 1× rate if the business is under staffed.There is no job security they are always looking for new ways to fire staff.The pay is not sufficient for the stress and pressure you are put under to perform.Incentive are impossible to get as they targets are unrealistic.

Pros

The people that work there are friendly

Cons

Medical Benefits
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Disorganised payroll

Months would go by without getting the salary that you should receive based on the hours worked.Changes would take place without prior consultation with employees. The company had a high turnaround rate, which meant not being able to connect with your colleagues.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

its a very nice company to work for and some of the supervisors/managers are stressing their colleagues with their attitudes

i love working for this company and if given a chance i would do so with passion. There are too many activities that builds a person self esteem and also enables you to grow your skills. Very clean and security tight. The level of respect and understanding makes one not to forget the culture of UBUNTU
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Productive work place

Webhelp is a great company to work for but just certain things they could work on which is not much.Management is could do a bit better.The environment is great

Pros

Great working environment

Cons

Long hours
Was this review helpful?

Jobs at WEBHELP

See more jobs
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Management make the place feel unwelcoming

Your colleagues will be the only thing that will be fun at this company. Management is not up to scratch and they're always looking to punish those that speak their minds. Employees are not taken seriously and their concerns are ignored. I don't want to get started about pay. It's in shambles! A company that doesn't resolve an avalanche pay queries is one that you shouldn't consider as an employment destination. If you're looking for a job to tide you over, go there. If you're looking an organisation to build a career, Webhelp is not it!

Pros

Working hours and colleagues

Cons

Lack of transparency, Terrible people management, Lots of obfuscation, Constant issues with payroll
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Productive and fun place to work

The hours allow for a well balanced life. I would recommend working to anyone any day. Work is a lot but manageable. Working hours were UK based shift hours. 1 hour lunch with 2 15 Min breaks.

Pros

Company transport for late shift. Medical aid upon acceptance

Cons

Off days are often split. Rarely weekends off.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Not a people first company

The company changed its image to a "people first" company in 2019.Since then the culture and work environment really went down. Incentives were cut in half, medical aid was changed to a cheaper one, important work transport home was taken away. They expect a lot from you and its hard to make Incentives.They don't actually treat their staff very well. If you going to work for webhelp you need to have a thick skin.

Pros

Easy to get in, use them as a stepping stone.

Cons

Stupid scheduling, horrible culture, It's a client first and people (workers) last company
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Fun workplace

Webhelp is a brilliant company, just have a bit of a problem with management and how they follow procedures but overall they are an amazing company to work for and most times they actually care about their staff more than themselves.

Pros

Work from home, incentives, dress up days

Cons

Following procedures, night shift hours
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Good place to work

I had a great time a webhelp, if I had the opportunity I would go back it wasn't difficult to move up in the business, it depends on the individual and what you make of it

Pros

Growth
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Stressful

Working for this company means your giving your life worse with the crazy shifts and pressures that comes with the job, it's all about getting Yes ratings rather than no ratings,because the company is dependent on Yes feedback

Cons

Long house and night shifts
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Productive and fun

Worked only on one campaign, learnt a lot and there was growth. Built relationships at different levels. Lots of fun, enjoyed Webhealth activities. Try them for yourself!

Pros

Incentives
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Accommodative place!!

Lovely energies, I loved everything about the company. The managers and the entire staff takes really great care of each other. I would recommend webhelp to anyone any day.

Pros

Growth

Cons

Long hours sometimes
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Growth, Fun, People First Environment

A typical day at Work!!Fun, Productive, Friendly Interactive, Well Balanced Between work & LifeWhat I've learned? That hard work & commitment pays off, with a company that is doing everything to grow you as an individual.The hardest part of my job?Saying bye to the people after their training period has ended, not saying there won't be a relationship but training is the best period for most of the guys. Management? Not perfect, but allowing themselves to grow & develop every day to ensure they the best leaders for the staff, they truly thinking humanthe most enjoyable part of my job? Seeing the people grow who started their journey at Webhelp with me as their trainer.

Pros

Insensitive, Rewards, Growth & Benefits

Cons

none
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Not good company to work for.

The recruiters and the management are not transparent with the employees. Whatever they promise you on the contract they will not deliver. The salary is always underpay, the working hours are long. They never respond to salary queries. I have had a bad experience and I wouldn't wish someone else to experience that. I regret working for Webhelp.

Pros

Competitions thats what they are good at

Cons

Long hours, under pay. No communication from management.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Was a constant headache

Over worked and under paid. Senior Management are bullies. You just a number there and very replaceable. Building is beautiful inside that is about it. Was not happy about the hot seating environment.

Pros

None

Cons

Long hours
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at WEBHELP. Our community is ready to answer.Ask a Question

Overall rating

2.9

Based on 2,467 reviews
5
510
4
487
3
487
2
315
1
668

Ratings by category

2.8Work/Life Balance
2.8Salary/Benefits
2.7Job Security/Advancement
2.6Management
2.9Culture
  • Companies
  • WEBHELP
  • Employee Reviews