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WNS Global Services
3,7 out of 5 stars.
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WNS Global Services Employee Reviews

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3,6Work-Life Balance

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Wack environment,lazy managers

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If you're looking for a place to fool around, WNS is perfect for that. Not ideal for growth but you can cheat on your partner freely. Wack security that favours certain people. Managers offer no support and the floor support is useless.

Pros

Niks

Cons

Wack environment, lazy managers, not ideal for growth.
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I do not wish to work for any company that is owned by Indians again

It is not productive and fun work place, very stressful and it doesn't balance the work life and personal life.There are no holidays, no Christmas, no new years... None what so ever.You always feel trapped, no phones allowed but they are fully aware that some of us are not with their families. They do not have an sense of urgency when someone is sick some people might even die in their premises, do not care about any hazardous situations I remember the day there were people climbing the ladder inside the building in between clusters while we were on the calls, never understood the absence during the taxi strike, never understood the COVID-19 regulations either In conclusion the company do not care about the employee's well-being and safety.

Pros

No Free lunches or any free bees

Cons

Yes we work very long hours
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Horror movies

This is a pathetic place to work at. Not even if I'm desperate would I go back there. I hated it there. Management were horrible. They do not care about their employees. period.

Pros

Home time

Cons

Everything
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Unprofessional

Incompetent company I’ve ever worked in. There was always something. Employees were getting dismissed in front of other employees. Every month we would get pay queries - not paid enough.

Pros

No pro

Cons

Incompetent
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An ungrateful company

No medical aid, no pension fund or any other benefit for that matter. The day you leave the company you leave only with your salary and nothing more. Management is horrible and treat subordinates unfairly. The work is overload and the salary is as good as working in retail. Long working hours.

Cons

12 Hours
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Depends on the campaign you on, you will have a good experience or not

WNS is the first call center I've worked at that doesn't look after their people, the building is empty, no on hand benifits at all. The kitchen area is empty with no facilities to use, there are no free on hand services besides hot water. No training equipment, and they don't even see to your internet connection. Breaks are short but they are supposed to be one of the best BPOs in the world. People that just started are already looking to quit because of the difficulties. There's nothing fun about working there, no business meetings, not even meet an greet to the newbies. Such an informal place to work at

Pros

Nothing.

Cons

Don't trust the exterior
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No fun at all

Stressfull.team leaders are not willing to help must seek help from other department's if you do not understand something.Team leaders always shouting making you feel less of a person.Terrible place to work at would not reccomend anyone.

Pros

None

Cons

Unfriendly environment
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stressfull

No human facture taken into consideration, all about numbers. No effective training/management/leadership. Hours long, pay low. No open and transparent communication

Pros

nothing

Cons

too many
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Productive and fun

It was very fun working at WNS, working with people with different characters but treating each other in a fair way.The bosses treated everyone equally.

Pros

Free popcorn every first Friday of the month.

Cons

Short breaks
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Not the best work place

They always have a issue with pay and they will never have an answer to why, it is a good learning experience and fun just they always paying you late or under paying you without any reason
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No words will stop you. You'd need the money but it wont be worth it.

Don't waste your time working at a company that do not respect peoples livelihood. If you think i'm joking then I dare you to join that company. you will no be happy with your life at that place. Three months in a row pay issues. no appraisals. no commission for sales made for over a year.

Pros

Great people

Cons

quick to get you fired and slow to pay for the hours you worked.
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Great learning working place but don't stay more than 6 months

Great environment to work at thanks to the agents but the management and HR department are the worst. People work so hard but get paid peanuts and the race card works when it comes to commission. The commission amounts are always not matching with the amount of sales people make and the basic salary is very low for people who work Monday to Saturday.

Pros

Great well mannered agents.

Cons

Low basic salary, working 6 days a week without being paid overtime, no yearly increase, fraudulent low commission, unskilled management&HR
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Stressful and demotivating

There is a high volume of work and hours are very long, its very exhausting and depressing. There is no compassion and spirit of UBUNTU. However it is great place to start, I acquired alot of skills.

Pros

Youth Empoyment

Cons

Long hours and exploitation
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Not a good place to grow

For a person seeking experience i would recommend not for a person who is already working or has gained experience you learn new staff on a day to day basis which is good some of the mentors are not willing to assist it's sad

Cons

Very long hours short lunch 30 minutes
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Room for improvement on many levels

Your experience at the company will greatly depend on what campaign you work for. Expect longer hours for international campaigns but slightly better pay. Many empty promises made by management that never came to fruition and no incentive structure made it harder to stay motivated. The best part about the job were the co-workers, central location and free transport home for late hours. The worst parts about the job were the petty office drama that even managers partook in, false promises for incentives and the general low-energy working environment from the lack of authentic company culture. Unnecessarily strict sick-leave policies and almost no option to leave work early under any circumstances, so expect to be treated like a robot. However, sometimes there's free popcorn and that was nice.

Pros

Free transport home for late hours

Cons

Long hours and low-energy working environment
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Fun place 😝 very accommodating and would really like to work there again but different mananger

Campaign management very awful they don't care about workers and their personal lives I spent 2mths in hospital first day I came back was fired and they were supposed to pay me for my leaves and for the month they said I will not get that money

Pros

Nothing

Cons

Everything
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Fast pace, long hours

Salary is not really market related.A basic medical insurance and you walk away with nothing. Employees give minute notice mostly, because upon working out notice period you get half your salary with no payout of leave balance and you're not allowed back on site.Team leaders are average and have no compassion for your family. As a parent your child may be hospitalized (todler) they still expect you to be at work with only thirty minutes lunch.
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Productive

Training provided at the company was excellent, only problem is that they promise growth when they know they have selected their favorites already hence the reason why i left.

Pros

Training

Cons

No growth
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Horrible place to work for

Training was ok until you hit the floor and they expect you to work in SAP without any actual training.When you ask for help you have to wait extremely long and sit there like a headless chicken making ridiculous small talk with a customer
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fun place to work

at this place performance doesn't matter who you know matters more and it's sad that this is case of most work places. hard work in this place keeps most people in the same position for years because this job is not for anyone its difficult to do this job most days and with a job that comes with this high level of stress its not a good thing to still have unfairness because that's the kinda thing that creates a " i don't give s!!t" attitude amongst the staff and if things continue like this i don't think this campaign is gonna last much longer they are damaging their own campaign without realizing it its so sad

Pros

none

Cons

30 min lunch horrible management
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Stressful

Its stressful to work there. There is no transport and no benefits. There is no safety and explicity when it comes to disclosure on diseases I.e Corona virus.

Pros

No

Cons

Long hours
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Overall rating

3,7

Based on 2 629 reviews
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Ratings by category

3,6Work/Life Balance
3,1Salary/Benefits
3,5Job Security/Advancement
3,3Management
3,6Culture
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