Fulfilment Team Assistant

FULFILMENT TEAM ASSISTANT

Role Summarised:

To support the sales and fulfilment functions by managing end-to-end order administration, coordinating with internal departments to ensure accurate processing, timely dispatch, and smooth delivery of customer orders, while maintaining strong communication, resolving queries, and ensuring all systems and documentation are up to date.

Sales Representative Sales

Assist the allocated Sales Representative with sales administration, including but not limited to:

· Completing the sales process on Cin7 Core up to receiving and uploading the POD.

· Managing the order process between sales and the Warehouse up to Dispatch, tracking logistics and confirming delivery and related admin.

· Managing and communicating any changes to the order due to Out-of-stock items, delays in dispatch dates, etc., to the Sales Representative.

· Process any Credits due to the customer on Cin 7 Core.

Independent/ Direct Sales/ Retailers/ Food services:

· Build a good rapport with customers.

· Manage the customers' sales according to specifications and due dates.

· Completing the sales process on Cin7 Core up to receiving and uploading the POD.

· Managing the order process between sales and the Warehouse, supporting logistics and delivery, with related admin.

· Process any Credits due to the customer on Cin 7 Core.

· Communicate any changes to the order due to Out-of-stock items, delays in dispatch dates, etc., to the customer.

· Liaise with the Finance department and manage any "On Hold" accounts to only go to the warehouse once cleared.

· Liaise with the Finance department and manage any "On Hold" accounts to only go to the warehouse once cleared.

Administrative duties:

· Manage the whole sales process on Cin 7 Core.

· Complete and update the PO Tracker up to receiving and uploading the POD.

· Update all relevant systems if changes are made to the order and or dispatch dates.

· Ensure that Pick lists are handed in to the Warehouse timeously, including any special requests/ information, e.g. if a specific pallet is required or any packing instructions. As well as the Planned Dispatch date.

· Keep track of and follow up on pick lists handed in to the Warehouse to ensure timely Dispatch.

· Investigate and provide feedback on all Queries logged on the Customer Query form.

· Assist the Warehouse with supporting documents to complete any returns forms from Customers.

· Assist the Logistics team with all the relevant documents to deliver the customer's order.

· Upload all required documents to Cin 7 Care

· Adhere to all Audit and procedural administrative requirements.

· Ensure all processes are complete each month before the stock take.

Ad hoc duties:

· Assist with any reasonable request from management, including Stock Take support.

· Be a positive brand ambassador.

· Report any suspicious customers, activities at the premises or suspicious activities by fellow staff members to HR or your direct manager.

· Promote a collaborative working environment across all the departments at ButtaNutt.

· Manage and communicate any price increase as required.

· Adhere to all policies and procedures.

Minimum requirements:

· Education: National Senior Certificate (Grade 12) coupled with a Higher Certificate or National Diploma in Office Administration or a related field.

· Experience: A minimum of 3 years’ proven experience in a sales administration or order fulfilment role.

· Technical Proficiency: Demonstrated experience working within CRM or ERP environments (knowledge of Cin7 Core is a distinct advantage).

· Software Skills: Intermediate to advanced MS Excel skills

· Linguistic Skills: Full professional fluency in both English and Afrikaans (written and verbal).

ButtaNutt is an equal opportunity employer. In alignment with our Employment Equity Plan and our B-BBEE objectives, preference may be given to suitably qualified candidates from designated groups.

Work Location: In person