Operations Manager

Operations Manager — Telehealth & Pharmacy Operations
Help Scale the Future of Virtual Healthcare

Ready to sit at the heart of a fast-growing digital health platform that’s redefining how patients access care?
We’re hiring an Operations Manager with hands-on telehealth and pharmacy operations experience to help power seamless virtual care—no waiting rooms, no referrals, no friction.

This is your opportunity to step into a mission-driven healthcare organisation where operations, technology, and patient impact meet—and where your growth into senior leadership is part of the plan.

In-Office | Johannesburg
Full-Time | Operations & Healthcare Management
Telehealth + Pharmacy Operations Focus

Monday–Friday | A combination of SAST and EST working hours

Competitive Pay + Perks That Hit Different:

Spa access, daily in-house barista, monthly team bonding, and company dinners twice a week.

Who You Are:

3–5 years of current, hands-on experience in telehealth operations AND pharmacy operations
Actively working in a digital healthcare or pharmacy environment
Experienced supporting Nurse Practitioners and/or General Practitioners in live virtual care settings
Confident working with CRM systems, dashboards, and operational tracking tools
Highly organised, detail-driven, and calm under pressure
Clear communicator with a patient-first mindset
Ambitious and ready to grow into senior healthcare operations leadership

Bonus Points For:

Call centre, virtual care, or remote healthcare operations experience
Strong understanding of telehealth prescribing pathways
Experience coordinating with pharmacy partners and prescription fulfilment workflows
Comfort working in fast-paced, regulated healthcare environments

What You’ll Own:

Support and manage day-to-day telehealth operations
Coordinate onboarding, training, and ongoing support for GPs and Nurse Practitioners
Ensure CRM systems accurately track patients, practitioners, and appointments
⏱Monitor clock-in/clock-out systems to maintain accountability and efficiency
Identify operational or technical issues and drive fast, effective resolution
Support setup, optimisation, and daily management of the telehealth call centre
Work closely with pharmacy partners to ensure compliant, timely prescription fulfilment
Act as a key liaison between patients, providers, pharmacies, and internal teams
Drive continuous process improvements that elevate patient experience and scalability

Why This Role Matters:

Your work directly impacts patient access to timely medical care
You’ll strengthen collaboration between telehealth providers and pharmacies
Gain real ownership in a growing virtual healthcare platform
Build systems, teams, and processes that scale nationally
Grow within a modern, purpose-driven healthcare organisation shaping the future of care

Ready to make an impact in virtual healthcare?
Send your CV + a 15–30 second intro video to: [recruitment@refua.ca] and take the next step toward leadership in healthcare operations.

Know someone perfect for this role? Tag them—or step up and claim it.

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Job Type: Full-time

Work Location: In person