CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

Job Description

CHEP is seeking a commercially astute Senior Director, Commercial to lead growth, shape strategy, and drive performance across Sub-Saharan Africa. This role is suited to a leader with true end-to-end accountability, operating beyond functional boundaries and influencing across markets, customers, and cross-functional teams in a complex, multi-country environment, with responsibility for defining and executing the regional commercial agenda, strengthening customer partnerships, and unlocking sustainable growth while ensuring consistent delivery. Your leadership will directly shape business outcomes and how CHEP delivers long-term value, within a purpose-driven organisation advancing more efficient, resilient, and sustainable supply chains.

Key Responsibilities May Include:

Develop, implement and manage the commercial strategy to achieve sustainable growth, profitability and market competitiveness, ensuring alignment with organisational objectives and long-term plans.
Build and maintain strong relationships with key customers, leading negotiations, renewals and tenders, and delivering innovative solutions that enhance customer satisfaction and loyalty.
Foster collaboration across internal teams including sales, marketing, supply chain, finance and transformation to ensure effective execution of commercial initiatives.
Oversee the sales pipeline and account management processes, using CRM tools to maximise conversion, retention and effectiveness, while ensuring efficient resource allocation.
Conduct market and competitor analysis, generate actionable insights and contribute to business transformation and digitalisation initiatives to inform strategic decision-making and drive business expansion.
Promote a customer-focused culture at all levels, driving measurable improvements in customer service, satisfaction and value creation through innovation in service design and process improvement.
Ensure adherence to asset management protocols, pricing architecture and budgetary controls, achieving high asset productivity, minimal equipment loss and financial targets.
Lead, develop and coach a geographically dispersed commercial team, establishing priorities, monitoring performance and fostering a high-performance culture that supports employee engagement, development and wellbeing.

Minimum Requirements

Proven experience as a business leader with end-to-end business accountability
3–5+ years at Executive/ExCo level Leadership
Demonstrated cross-functional leadership influence across commercial, operations and finance
Strong South African market knowledge and established customer networks
Experience managing large, complex P&Ls
Track record in commercial delivery, contract negotiation, and customer retention
Bachelor’s degree required; MBA advantageous

Technical Capabilities

Strong financial and commercial acumen (pricing, margins, portfolio management)
Experience in service-based commercial models
Ability to leverage data and insights for decision-making
Familiarity with CRM/digital tools (e.g., Salesforce) advantageous
Experience navigating complex, multi-market commercial environments

Leadership Capabilities

Highly influential across diverse stakeholders
Exceptional relationship-building capability (internal and external)
Strong resilience in demanding commercial environments
Strategic thinker with a strong commercial mindset
Ability to drive transformation while maintaining performance stability
High energy, ownership, and accountability mindset
Confident communicator with strong external brand representation

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Remote Type

Hybrid Remote

Skills to succeed in the role

Coaching, Cross-Functional Work, Disruptive Thinking, Emotional Intelligence, Feedback, Inclusive Leadership, Influencing, Leading Change, Leading Customer Centric Teams, Mentorship, Prioritization, Strategic Thinking

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.

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