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    • Perform any other duties as may be reasonably required to support restaurant operations.
    • Accurately take and process food and beverage orders, ensuring timely…
    • View all Newmark Hotels jobs - Sandton jobs - Server jobs in Sandton, Gauteng
    • Salary Search: Waiter salaries in Sandton, Gauteng
    • See popular questions & answers about Newmark Hotels
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    • Ensure consistent delivery of customer service standards and brand values.
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    • Proven experience as a Concierge.
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    • Manage the assigned staff to ensure service delivery in both the check-in and Food & Beverage areas, and report any F&B issues to the Food and Beverage manager.
    • Proven track record in operational delivery and execution.
    • Operational experience managing an outlet, hub or a restaurant will be advantageous.
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Waiter
Newmark Hotels
Sandton, Gauteng
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Job details

Pay information not provided
Sandton, Gauteng

Full job description

Job Advert Summary

To provide exceptional customer service by ensuring a high-quality dining experience through professional, courteous, and efficient service, while adhering to company standards and hygiene protocols. The Waiter plays a vital role in creating a welcoming atmosphere, anticipating customer needs, and ensuring seamless food and beverage service. This position requires a strong focus on guest satisfaction, attention to detail, and the ability to work collaboratively with kitchen and front-of-house teams. As a key representative of the establishment, the Waiter upholds brand standards and contributes to a positive, clean, and safe dining environment. The role also includes supporting daily restaurant operations, addressing guest feedback promptly, and consistently promoting a culture of excellence and hospitality

Minimum Requirements

  • Excellent communication skills in English
  • Strong attention to detail
  • Exceptional customer service skills
  • Positive and professional attitude
  • Ability to work effectively as part of a team
  • Always act in the best interest of the company
  • Flexible and available to work shifts, including weekends and holidays
  • Well-groomed and presentable appearance

Duties and Responsibilities

  • Adhere to all company policies, procedures, and standard operating procedures (SOPs)
  • Prepare the dining area for service, ensuring all mise-en-place is completed to standard
  • Greet and serve guests in a professional, friendly, and timely manner
  • Proactively attend to guest needs and ensure a consistently high level of service
  • Prepare in advance for the arrival of individual and group bookings
  • Ensure tables are properly set according to company standards, using clean and undamaged items
  • Keep waiter stations fully stocked with clean cutlery, napkins, and other necessary items
  • Maintain up-to-date knowledge of the menu, including specials and ingredients
  • Clear tables promptly, balancing efficiency with ensuring guests do not feel rushed
  • Accurately take and process food and beverage orders, ensuring timely delivery and correct billing
  • Consistently uphold the highest standards of hygiene and cleanliness in all work areas
  • Perform any other duties as may be reasonably required to support restaurant operations
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